Privacy Policy

1 Introduction

se999 ("we", "us", "our") operates the online betting and casino platform accessible at se999.bet (the "Platform"). We are committed to protecting the personal data of every individual who accesses or registers on the Platform, including all users based in Pakistan.

This Privacy Policy describes how se999 collects, uses, stores, and shares personal data in connection with your use of the Platform. It also sets out the rights available to you regarding your personal data and explains how you can exercise those rights.

By creating an account on se999 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions, which are incorporated herein by reference.

2 Data We Collect

se999 collects only the categories of personal data that are necessary and proportionate to the purposes described in this Privacy Policy. The categories of data we may collect include:

We do not intentionally collect any special categories of sensitive personal data — such as racial or ethnic origin, political opinions, health data, or biometric data — unless explicitly required for identity verification under applicable KYC regulations.

3 How We Collect Your Data

se999 collects personal data through the following means:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to any survey or promotion, you provide personal data directly to se999.
• Automated collection: When you browse or use the Platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. See Section 6 for full details.
• Third-party sources: se999 may receive data about you from identity verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer operators), fraud detection partners, and regulatory databases where permitted by applicable law.
• KYC documentation: During the KYC process, you may be required to submit copies of government-issued identity documents such as your Computerised National Identity Card (CNIC) or passport. These documents are processed securely and used solely for identity and age verification purposes.

4 Legal Basis for Processing

se999 processes your personal data only where a lawful basis exists for doing so. The applicable legal bases are as follows:

1. Contract performance: Processing is necessary to provide the Platform services you have requested, including account management, payment processing, and bet settlement.
2. Legal obligation: Processing is required for se999 to comply with applicable regulations, including anti-money laundering (AML) requirements, KYC verification obligations, and reporting duties under our international gaming licence.
3. Legitimate interests: Processing is carried out in pursuit of se999's legitimate business interests, including fraud prevention, IT security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights.
4. Consent: Where se999 relies on your consent for a specific processing activity — such as sending promotional communications — that consent is obtained separately, and you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.

5 How We Use Your Data

se999 uses the personal data collected in connection with the following specific purposes:

• Creating, maintaining, and administering your se999 account.
• Verifying your identity and age (minimum 21 years) in accordance with our KYC obligations and responsible gaming policy.
• Processing PKR deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, and supported bank accounts.
• Settling bets, crediting winnings, and managing bonus and promotional balances.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Providing customer support in English and Urdu via live chat and email.
• Monitoring gaming behaviour for responsible gaming purposes, including identifying signs of problem gambling and applying self-exclusion or cooling-off measures at your request or where required.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional communications (bonuses, offers, PSL-related promotions) where you have provided consent — you may opt out at any time.
• Improving the Platform through anonymised and aggregated usage analysis.
• Complying with our international gaming licence conditions and any applicable regulatory reporting requirements.

6 Cookies & Tracking Technologies

se999 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. A cookie is a small data file stored on your device by your web browser when you visit the Platform.

The types of cookies used on the se999 Platform are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable secure login sessions, maintain your authentication state, and allow core features such as balance display and bet placement to operate. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: These remember your preferences — such as language selection and display settings — so you do not need to reconfigure the Platform on each visit.
• Analytics cookies: se999 uses anonymised analytics tools to understand how users interact with the Platform. This helps us identify areas for improvement. Analytics data is aggregated and does not identify individual users.
• Security cookies: These are used to detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair the functionality of the Platform. se999 does not use third-party advertising or cross-site tracking cookies.

7 Third-Party Sharing

se999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer operators — as strictly necessary to process your deposits and withdrawals. These providers act as independent data controllers and are subject to their own privacy policies.
• Identity verification providers: During KYC, your identity documents may be processed by a third-party verification service operating under a strict data processing agreement with se999.
• Regulatory authorities: se999 may be required to disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where legally compelled to do so.
• Fraud and AML service providers: Transaction data and technical data may be shared with anti-fraud and anti-money laundering screening services to protect the integrity of the Platform and comply with licence obligations.
• Technology and infrastructure providers: se999 uses reputable third-party providers for hosting, cloud storage, and communications infrastructure. These providers process data only under instruction from se999 and are bound by confidentiality obligations.

8 Data Security

se999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including payment-related information and identity documents.
• Role-based access controls ensuring that personal data is accessible only to se999 staff who require it for their legitimate job function.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options available to all registered users for account login.
• Secure audit logging of all access to personal data by se999 internal systems.

While se999 applies industry-standard security practices, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, se999 will notify affected users and relevant authorities in accordance with our obligations under applicable law.

You also have a responsibility to protect your own account security. Keep your se999 login credentials confidential and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

9 Data Retention

se999 retains your personal data for only as long as is necessary to fulfil the specific purposes for which it was collected, taking into account our legal, regulatory, and operational requirements. The following general retention principles apply:

• Active accounts: Personal data associated with an active se999 account is retained for the duration of the account relationship.
• Closed accounts: Following account closure, se999 retains personal data for a minimum period required by our international gaming licence and applicable AML regulations. This period is typically five (5) years from the date of account closure, though specific regulatory requirements may necessitate a longer retention period in certain circumstances.
• Transaction records: Financial transaction records — including PKR deposit and withdrawal history — are retained for a minimum of five (5) years to comply with anti-money laundering record-keeping obligations.
• KYC documentation: Identity verification documents are retained for the period required by our licence authority following account closure.
• Communications: Customer support communications, including live chat transcripts and emails, are retained for a period sufficient to support dispute resolution and quality assurance, typically two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by se999. To exercise any of these rights, please submit a written request to [email protected]. se999 will respond to all verified requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that se999 holds about you, along with information about how it is used.
• Right to rectification: If any personal data held by se999 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request that se999 delete your personal data. This right is subject to our legal and regulatory retention obligations, which may require us to retain certain data even after account closure.
• Right to restrict processing: You may request that se999 restrict the processing of your personal data in certain situations, for example while a dispute about the accuracy of the data is being resolved.
• Right to object: You have the right to object to processing carried out on the basis of se999's legitimate interests, including profiling for responsible gaming purposes. se999 will assess your objection and cease processing unless compelling legitimate grounds exist that override your interests.
• Right to withdraw consent: Where se999 relies on your consent for a specific processing activity, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where technically feasible and legally applicable, you may request that se999 provide your personal data in a structured, machine-readable format.

11 Children & Minors

The se999 Platform is strictly intended for users who are aged 21 years and above. se999 does not knowingly collect personal data from any individual under the age of 21, and we take all reasonable steps to enforce this age restriction at the point of registration through mandatory KYC verification.

If se999 becomes aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to close the relevant account, return any deposits, void any bets placed, and delete the personal data of the minor in question.

If you are a parent or guardian and believe that your child may have registered an account with se999, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.

12 Updates to This Privacy Policy

se999 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. The date of the most recent update is displayed at the top of this document.

Where changes to this Privacy Policy are material — for example, where we introduce a new category of data collection or a new purpose for processing — se999 will notify registered users via the Platform or by email to the address on record at least seven (7) days before the updated Policy takes effect.

Your continued use of the se999 Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the Platform and request account closure prior to the effective date.

We encourage all users to review this Privacy Policy periodically to stay informed about how se999 is protecting their data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data se999 holds about you, please get in touch using the contact details below. Our support team is available around the clock and is able to assist in both English and Urdu.

• Email: [email protected] — please mark your subject line "Privacy Request" for faster routing.
• Live Chat: Available directly on the se999 Platform, 24 hours a day, 7 days a week.
• Response time: se999 aims to respond to all privacy-related enquiries within 5 business days. Complex data rights requests may take longer, in which case we will acknowledge receipt and provide an estimated response timeframe.

For information about responsible gaming tools including self-exclusion, deposit limits, and cooling-off periods, please visit our dedicated Responsible Gaming page.